Refunds and Cancellation Policy

Can I cancel a donation that I've made?

Yes, you can cancel a donation that you have made any time up to 15 days after your payment was made. If you decide to cancel a donation after 30 days, we will refund the donation provided the donation has not been used for a charitable project.

Can I get a refund?

Yes, you can ask for a refund for a donation any time up to 15 days after payment was made.


We will send you a receipt for your donation in the post and/or via email, according to your preferences.

Donor Services Contact Information

For any information relating to a donation, please email [email protected] or telephone the Caresoft Foundation Accounts Department on 022-28127215 during office hours (11 am to 5 pm Monday-Friday).